TITLE: Property Site Manager SUPERVISES: Property Maintenance Worker
PROBATION PERIOD: 1 YEAR WEEKS PER YEAR: 52
SUPERVISOR: Executive Director STARTING WAGE: $12.75-$14/HOUR DOE
Provide oversight of Northstar apartments. Assist with leasing procedures, maintain compliance with Low Income Housing Tax Credit and the HOME Investment Partnerships Program regulations, conduct periodic inspections, coordinate maintenance and resident repair requests, coordinate service contractors, assist with residents’ move-in/move-out, perform cleaning, coordinate apartment reconditioning between residents, and generally assist the residents with their rental needs.
1. Assist clients with Northstar application process including the agency central intake. Assistance may include home visits to clients with limited transportation or mobility due to disabilities.
2. Processes applications, obtain 3rd party verification of information; maintain waiting list according to established procedures.
3. Determine eligibility and complete briefings for all new tenants receiving LlHTC rental assistance.
4. Maintain files and prepare for all annual inspections.
5. Collects rents and other monies due the property(s) and makes deposits following established fiscal procedures.
6. Maintain spirit of cooperation and understanding among tenants, staff, service providers, and agency programs.
7. Coordinate repairs needed and obtain authorization for repairs that exceed budgetary authority.
8. Handles requests for repairs and maintenance; completing Maintenance Request Forms/Database as needed.
9. Participates in coordination and scheduling of repair and maintenance needed by licensed trades.
10. Responsible for required cleaning/conditioning of vacated units.
11. Provides on-site support for leasing of apartments
12. Responsible for showing available rental units and answering general questions.
13. Enforce lease agreements and resident's handbook terms and conditions.
14. Submit weekly property reports by 10:00 AM Mondays.
15. Responsible for assisting with rent and late fees collection actions.
16. Assists residents with routine problems per the Residents Handbook.
17. Conduct initial Certification and Re-Certification process.
18. Responsible for daily inspections of community room and exterior grounds to include porch/deck areas, sidewalks, parking lots, mechanical equipment, trash containers, and landscaping.
19. Trains and guides staff.
20. Participates in the hiring of necessary staff.
21. Plans, directs, and controls operational assignment for approximately one property department staff.
1. Performs pickup of loose trash and debris in the buildings and on the grounds.
2. Maintains an inventory of basic cleaning, office supplies and property equipment.
3. Maintains a detailed traffic log(s) listing all queries, assistance calls or requests, resident interaction difficulties, and any police visits, keeping Executive Director advised.
4. Receives calls and responds to lock outs, accidents/emergencies per established procedures.
5. Is aware of and provides referral information for various community services/activities.
6. Must be available evenings and weekends to respond to emergencies.
1. High school diploma or high school equivalency and minimum of two years' experience in administrative assistance or office management with complex duties including information management and customer relations.
2. Must be able to conduct home visits.
3. Willing and able to occasionally travel out of the area for training.
4. Must possess a valid Montana driver's license and vehicle liability insurance, must have a good driving record and meet insurability requirements for agency automobile insurance policy.
Within 1 year of employment the following certifications/training must be successfully obtained/completed*:
5. Certificate of Proficiency in Housing Quality Standards Inspection (HQS) and complete other training as needed.
6. Must pass LIHTC testing/certification
7. CDS training
(*All required training is paid for by District 8 HRDC Property Management Program)
SKILLS, ABILITIES AND OTHER REQUIREMENTS:
1. Able to maintain confidentiality, communicate effectively with people from various social and economic backgrounds.
2. Integrates knowledge of budgeting and management experience into program operations.
3. Carries out objectives with minimal supervision.
4. Work well under pressure, meet multiple and sometimes competing deadlines. At all times demonstrate cooperative behavior with colleagues and supervisors.
5. Must have manual dexterity to perform record keeping, filing, and computer operation with experience in these areas necessary.
6. Must be proficient in Microsoft office, data base entry and e-mail correspondence.
7. Utilizes proprietary, custom or online programs or data bases to input, format and edit data and save, print or transmit data.
8. Ability to keep accurate, complete and thorough records, and possess a high level of interpersonal communication skills by use of the English language in reading, writing, and speaking.
9. Work well under pressure, meet multiple and sometimes competing deadlines. At all times demonstrate cooperative behavior with colleagues and supervisors.
10. Employee must be able to handle difficult people and situations in a calm and professional manner.
11. Ability to work with people of diversified income and cultural backgrounds.
12. Other duties as assigned
WORKING ENVIRONMENT CONDITIONS:
1. Work is primarily in an office environment. Employee must walk, stand, bend, kneel on an intermittent basis; Sit, use hands and arms, and speak on a frequent basis. Work is in an office environment, free of excessive noise or other disagreeable elements; temperature is regulated, with less than 10 degree Fahrenheit variation.
2. Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
3. Travel on an intermittent basis (less than 15% of the time)
4. Exposed to angry public and to offensive language
5. Possible exposure to threats and violent applicants, know how to alleviate situation
6. Occasional overnight stay away from home
7. Drive vehicle <10,000 GVW (car)
8. Work with high detail
9. Work with frequent deadlines
“GNDC is an equal opportunity provider, employer and lender.” To file a complaint of discrimination write to:
Tori Matejovsky, Executive Director, 233 Cascade Street, Wolf Point, MT 59201, or call (800)795-3272 or (TDD) Montana Relay 7-1-1 or (800) 253-4091